Quotations
Prices produced by the quotation estimator are indicative. A binding price, MOQ, lead time and tooling cost are established only by a written quotation issued against a confirmed specification. Quotations are valid for the period stated on them.
Orders
An order is accepted when we issue a proforma invoice and you return a signed purchase order or deposit. Production begins against approved artwork and, where tooling is involved, an approved sample.
Payment
Standard terms are 30% deposit by telegraphic transfer with the balance payable against a copy of the bill of lading. Alternative arrangements are agreed in writing before production.
Claims
Claims for shortage, damage or non-conformance must be notified in writing within 14 days of arrival, with photographic evidence and the carton and lot markings. Claims notified after that window cannot be verified against production records and may not be accepted.
Intellectual property
Seller retains ownership of its own designs and tooling. Buyer warrants that artwork, logos and specifications it supplies do not infringe third-party rights. Tooling is transferred on final payment.
Limitation of liability
Our aggregate liability arising from any order is limited to the value of goods supplied under that order. We are not liable for indirect or consequential loss, including loss of profit or market opportunity.
Governing law
These terms are governed by the laws of the People's Republic of China. Disputes are subject to the exclusive jurisdiction of the competent courts of Hangzhou, Zhejiang Province, without prejudice to mandatory consumer protection or arbitration provisions agreed in a signed order.